Contact
Ways to reach us
Email is the fastest route for order questions, returns and warranty claims because it keeps the order number and any photographs in one thread. Phone suits a payment that will not go through or a delivery that is happening today.
- Email: [email protected]
- Phone: +1 212 555 0142
Support is monitored on business days. A first reply usually lands within one business day, and a message sent at the weekend is answered on the next business day.
What to include in a message
- The order number from the confirmation email.
- The device model or the slug of the product page.
- A short description of what happens, and when it started.
- Photographs, if the question is about a leak, a damaged parcel or a charge port.
Before you write
Two pages answer most questions faster than an email can. The leaking guide covers the four common causes of liquid where it should not be. The first-device guide covers how to choose and how to charge. If your question is about where an order has got to, the tracking link in the dispatch email updates faster than support can.
Postal address and business details
The operator’s registered name, address and any license or tax registration number must be supplied by the operator before this store accepts live orders. Requests for those details should be sent to the email address above in the meantime.
Support for an order placed as a guest
Guest orders can be handled by email with the order number and the email address used at checkout. No account is required to start a return or a warranty claim.
Contact
Questions about this page, an order or a return: email [email protected] or call +1 212 555 0142. Support is monitored on business days.